Privacy Policy

This privacy policy governs the use of all websites related to the online marketing, promotion, and client interactions of Tingen & Williams, PLLC via its websites:

https://tingenwilliams.com
https://access.tingenwilliams.com
https://cloud.tingenwilliams.com
https://store.tingenwilliams.com
https://crm.tingenwilliams.com
https://jacobtingen.com (founder’s blog)

Tingen & Williams, PLLC may be contacted by using the following information:

Tingen & Williams, PLLC
1801 Bayberry Court, Suite 203
Richmond, VA 23226
PH: (804) 477-1720
Fax: (804) 505-0997
Contact form available at: https://tingenwilliams.com/contact

Jacob Tingen, Managing Partner of Tingen & Williams, PLLC, serves as the Data Protection Officer for our websites. If you have any questions related to this privacy policy, Jacob may be contacted via the information provided above.

What Personal Data We Collect and Why We Collect It

Tingen & Williams, PLLC collects the type of data that websites routinely collect to interact with its visitors via online forms and comment forms, as well as via technical processes such as cookies, analytics, and interactions with software provided by third party websites.

However, as a law firm, we also collect client and case-specific information for site visitors who seek to engage the firm’s services. This information includes, but is not limited to, information such as your name, email address, IP address, physical address, documents you upload or provide to the firm, and other information relevant to pursuing your legal matter.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact & Email Forms

Our sites use a variety of contact and other forms to allow visitors to interact with our site. If you provide information to us via our online forms, that information, such as your name, email address, message, and other information you provide via the form, including technical information required to process your interaction, such as your IP address, is collected and retained indefinitely.

To power contact form and email form interactions on our websites, we use the Gravity Forms Plugin, the Divi theme functionality provided by Elegant Themes, and Optin Monster. Personal information collected from your form interactions are not shared with Gravity Forms or Elegant Themes.

Optin Monster collects analytics information to assist us with our email marketing efforts.

We may use email addresses collected by any means on our website to send email marketing campaigns via MailChimp.

A more specific description of our use of Optin Monster and Mail Chimp are detailed below.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use the following services to collect site visitor information, in the aggregate, and make adjustments to our website performance in order to improve website interactions, provide meaningful content, and provide superior legal services. We also use analytics services to remarket and retarget website visitors.

Google Analytics: https://www.google.com/analytics/terms/us.html
Facebook Analytics: https://www.facebook.com/full_data_use_policy

You may opt out of Google Analytics tracking by way of the following tool provided by Google: https://support.google.com/analytics/answer/181881?hl=en

You may opt out of Facebook Analytics tracking by not having a Facebook account, or by not interacting with our website.

Who We Share Your Data With

We do not share personally identifying information with any provider, except for in the following circumstances.

We provide information in the aggregate to analytics service providers as mentioned above.

We may provide client information collected via our website to courts and other third parties insofar as it is necessary to represent a client in their legal matter.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Client information, for site visitors and users who retain the firm for legal services, is retained indefinitely. Clients may also request, in writing, that information relating to their case be removed from our records, both digital and physical.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request, in writing, to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request, in writing, that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Tingen & Williams websites are hosted on servers provided via Digital Ocean. (https://www.digitalocean.com/legal/privacy-policy/). Client information is hosted on their hardware.

Additionally, we use a content delivery network, CloudFlare, to provide rapid delivery of web pages and website interactions to site visitors. (https://www.cloudflare.com/privacypolicy/)

Visitor comments may be checked through an automated spam detection service.

Visitor information may be passed through or processed via the providers mentioned in this section in order to provide a high-quality website experience to site visitors.

Use of Site in Furtherance of Providing Legal Services

Our use of our websites is unique in that we interact with, store, collect, and process information provided by clients via our online presence. We collect and use client information in this manner in order to provide a superior legal service experience.

As a result, in specific interactions where it is indicated that an attorney-client relationship is formed, clients may provide additional private information that goes beyond a normal site visitor interaction to merely process technical, marketing, or communication information.

We refer to this extra information as “Client Information.”

Client Information is protected by attorney-client confidentiality.

Industry Regulatory Disclosure Requirements

As a law firm, there are no special disclosure requirements. However, we note that lawyers and law firms are governed by the Rules of Professional Responsibility, and we believe that our website interactions with you, and the personal information we collect, help us provide legal services in accordance with the applicable rules. In the context of attorney-client confidentiality, we comply with the Rules of Professional Responsibility in terms of protecting client information obtained via website interactions.

Third Party Software: MailChimp

We may provide visitor email addresses to MailChimp for email marketing purposes. (https://mailchimp.com/legal/privacy/). MailChimp sends email to visitors who have provided an email address to Tingen & Williams, and provides non-identifying aggregate information in the form of statistics to help us improve our email marketing efforts.

Third Party Software: Optin Monster

We use Optin Monster to help us collect email addresses for email marketing purposes. (https://optinmonster.com/privacy/). Optin Monster routes email addresses to MailChimp, our email marketing provider addressed above.

It provides data in the aggregate to help us review our email collection strategies.

Third Party Software: Intercom

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Third Party Software: Stripe

We use Stripe to process payments online. Stripe may store, collect, or share personal data in accordance with their privacy practices in order to allow you to pay for products or services. (https://stripe.com/us/privacy).

While we currently only use Stripe to process payments online, we may use other point of sale products or payment processors in our office, or online in the future. We will only share the information necessary to process payment with those third parties.

Third Party Software: Shopify

One of the Tingen & Williams websites is hosted via Shopify. (https://www.shopify.com/legal/privacy). Shopify may also collect personally identifying information necessary to process transactions. They retain client and site visitor information in accordance with their privacy practices.

Our Shopify store uses the Stripe payment gateway to process payment.

Third Party Software: Freshbooks

We use Freshbooks to process invoices for clients. (https://www.freshbooks.com/policies/privacy). Client information, such as your name, email, phone, and physical address, is submitted to Freshbooks automatically upon submission of certain forms indicating that an attorney-client relationship has been formed. This information is provided to Freshbooks so that we may invoice you for services provided.

WordPress Plugins: Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

WordPress Plugins: WooCommerce

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We will share information necessary to process payment for your purchase with Stripe, as previously mentioned.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you indefinitely, or as long as needed for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information such as what was purchased, when it was purchased and where it should be sent, and
  • Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

WordPress Plugins: WooCommerce Subscriptions

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

We share the information necessary to process automatic payments in accordance with your subscription with Stripe, as previously mentioned.

Changes to Our Privacy Policy

We may update this Privacy Policy at any time without notice. The information collected, stored, or shared by us may change as the needs of our clients change and our websites adapt to provide superior legal services.

Last Updated: 2/21/2019

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